Delivery and Shipping Policy

We deliver car and motorcycle batteries across South Africa through trusted courier partners.

Dispatch

Orders are packed and dispatched within [1-2] business days after payment is received. Orders placed after [time] or on weekends and public holidays are dispatched on the next business day.

Delivery times

Once your parcel has been collected by the courier, it is in the courier’s care, and Nexel has no control over transit times, routing or delays. Delivery usually takes [2-5] business days after dispatch. This is an estimate only. Remote areas, weather, public holidays and courier capacity can add time.

Delivery costs

Delivery costs are shown at checkout before you pay. Batteries are heavy, so the cost depends on your area and the size of the battery.

Tracking

You will receive a tracking number by email or SMS once your parcel has been collected. Please use it to follow your delivery.

Receiving your parcel

Please make sure someone is available to receive the parcel at the delivery address, and that the address and phone number you give us are correct. If a delivery fails because of a wrong address or because nobody was available, extra delivery costs may be charged.

Damaged, delayed or lost parcels

Please check your parcel when it arrives. If it is damaged, tell us within [48 hours] and send photos of the box and the battery. If your parcel is delayed or lost, contact us and we will help you log a query with the courier.

Contact

sales@nexel.co.za  | 012 – 940 0602